Refund and Returns Policy

Effective Date: 28-07-2025

At ORDERMART SOLUTIONS PRIVATE LIMITED, we strive to ensure that every customer is satisfied with their purchase. If you’re not completely happy with a product you bought from our website, this policy outlines the process and conditions for returns, exchanges, and refunds.

Return Eligibility

We accept returns under the following conditions:

⦿ The item must be returned within 7 days of delivery.
⦿ It must be unused, in its original condition, and with all original packaging, accessories, and tags intact.
⦿ A valid proof of purchase (order ID, invoice, or receipt) must be provided.
⦿ Products such as opened software, personal care items, or products marked as “non-returnable” are not eligible for return.

You can initiate a return if:

⦿ The product is damaged or defective at the time of delivery.
⦿ You received the wrong item.
⦿ The product is not as described on the website.

Returns for any other reason (like change of mind or wrong selection) may not be accepted unless approved on a case-by-case basis.

How to Request a Return

⦿ Contact our customer support team via email or phone within 7 days of receiving the product.
⦿ Provide your order number, clear images of the item, and a brief explanation of the issue.
⦿ Our team will verify the request and provide you with return instructions.

Return Shipping

⦿ If the return is due to our error (defective, damaged, or wrong product), we will arrange reverse pickup at no extra cost.
⦿ If the return is due to other reasons, you may be required to ship the product back at your own expense.

Refund Process

⦿ Once the returned product is received and inspected, we will notify you about the status of your refund.
⦿ If approved, the refund will be processed to your original payment method within 5–7 business days.
⦿ For Cash on Delivery (COD) orders, you’ll be asked to provide your bank account details for the refund transfer.

Replacements & Exchanges

⦿ If the product is in stock, you may request a replacement instead of a refund.
⦿ Replacements are shipped once the returned item is received and approved.

Non-Returnable Items

Certain items cannot be returned, including:

⦿ Products explicitly marked as non-returnable.
⦿ Opened or used electronic items or accessories.
⦿ Items without original packaging or missing parts.

Damaged or Missing Items

If your order arrives with visible damage or is missing items, please notify us within 24 hours of delivery with photos and order details. We will investigate and resolve the issue promptly, either by replacement or refund as applicable.

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